Receptionist

POSITION SUMMARY:

The Receptionist/ Data Entry Assistant operates the Agency's centralized phone system, answers, and routes for both external and internal phone calls.The operator's work schedule and daily routine are under the immediate supervision of a Program Supervisor to whom the operator reports.Standards for handling calls and system maintenance are supervised by the Program Supervisor to whom the operator also reports.The Receptionist/Data Entry Assistant is responsible for maintaining a professional image with clients and the general public, for handling telephone calls, for making judgements about handling overloads during peak calling periods, for appropriately routing emergency calls, and for the general routing of calls to Agency staff.It should be noted that absolute priority must go to picking up incoming calls as rapidly as possible.

Title: Receptionist/ Data Entry Assistant

Location: Freehold, NJ

MINIMAL QUALIFICATIONS: High School Diploma

PREFERRED QUALIFICATIONS: One-year experience as a Receptionist.

WORK REQUIREMENTS:

  1. Position requires sitting and performing repetitive movement while using the computer during a portion of the day.
  2. Computer literate. Proficiency with MS Office.

MAJOR RESPONSIBILITIES/PERFORMANCE OBJECTIVES:

  • Operates phone system and doubles as Receptionist to maintain order in waiting room and announce appointments to therapists.
  • Handles incoming and outgoing telephone calls and messages, and direct calls and messages to proper locations.
  • Responsible for maintaining confidentiality of client-related information.
  • Maintains a log of service problems and equipment breakdowns, reports problems immediately to the Support Staff Coordinator for correction, and in the coordinator's absence, secures needed repairs or maintenance.
  • Instructs staff as needed on the use of the telephone system and its functions.
  • Keeps track of therapists' locations to expedite routing of calls and messages and maintains a directory of office extensions.
  • Pulls billing folders and prints service tickets for the next day's clients.
  • Puts together charts for new clients.
  • On a weekly basis, make up a master schedule from therapists' individual schedules.
  • When necessary, distributes surveys to clients and follows through to see they are completed and returned.
  • Provides clerical services, which includes but is not limited to, reconciliation with service tickets, reservations for board and group rooms, accepting fees and issuing receipts when needed, general typing as assigned by the Administrative Secretary.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.

The position requires prolonged sitting, some bending and stretching. Good eye-hand coordination and manual dexterity sufficient to operate standard office equipment is required. Employees must have normal range of hearing and eyesight to record, prepare, and communicate information pertaining to this position. The employee must occasionally lift and/or move objects up to 30 pounds.

About Our Benefits

CPC Integrated Health offers a comprehensive variety of benefits to promote health and financial security for you and your family:

  • Competitive salary ((Hourly salary range from $20/hr to $22/hr, based on experience))
  • Comprehensive medical, dental and vision plan options.
  • Generous paid leave (vacation, sick, personal)
  • Flexible Spending Accounts (Health Care & Dependent Care)
  • Tuition reimbursement
  • Tax-Deferred 403B Retirement Plan w/ employer match after 6 months of service
  • Company paid Life Insurance and accidental and critical illness coverage.
  • Employee Assistance Program
  • Discounts offers for cell phone service, entertainment/travel/shopping, childcare, and much more!

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